Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping returns
How do I return my package?
Please follow these steps to make a return;
- Email us here with your name, surname, order number, product name(s) and return reason.
- Print the return label we have sent to you.
- Stick the return label on the outside of the package and take it to your nearest local post office.
- Email us the tracking number after the package has been shipped.
*Items must be shipped within 5 days at the latest after the return label is created.
*Items must be undamaged, unused and in their original packaging.
*To facilitate size-related returns, please include a photo in your e-mail where we can clearly see the size of the product. Click
Do I have to pay for shipping when I make a return?
To ensure a seamless shopping experience, we provide the option for you to return item(s) free of charge within 30 days of purchase.
Absorbing the shipping costs for returned products is a cornerstone of our company policy, underscoring our steadfast commitment to customer satisfaction.
Exchanges
We are happy to help you with an exchange if there is a problem with the product you received. If the item is defective, damaged, or you received the wrong product, we will gladly exchange it for you.
Refunds
How long will it take to receive my refund?
We understand the anticipation that comes with waiting for a refund. As such, we assure you that we issue your refund on the day the returned item(s) arrive at our warehouse. It may take between 1-7 business days for the refund transaction to appear in your bank account, subject to your banking firm’s policies.
Please note that all refunds will be credited to your original method of payment only.
Need help?
Contact us at support@mutkis.com for questions related to refunds and returns.
Contact Address: HK XU MAN CO., LIMITED
ROOM 1006, 10/F.,PO YIP BUILDING, 23 HING YIP STREET, KWUN TONG, KLOWLOON,HONG KONG